ZALO NOTIFICATION SERVICE
What is ZNS
ZNS (Zalo Notification Service) is a service that sends customer care notifications to phone numbers using Zalo via API system
Benefit and Advantage
Reach customers easily and quickly
Message content is diverse and customizable
Easily deploy and save cost
User information is highly protected
Send notifications at a low cost and pay only for messages that are delivered successfully
Failover to SMS to make sure that customers receive your messages
Practical Application
ZNS OTP: send one-time password (OTP) for businesses
ZNS Rating: send notification to end customers to evaluate their satisfaction about the product or service
Other ZNS: send updates on delivery, online-order status, transaction details, purchase history, invoice notification (electricity and water bills, etc.)
ZALO OA
What is Zalo OA
Zalo OA (Zalo Official Account) is an official page of businesses, brands, organizations on Zalo. The features are similar to a Facebook fan page. This is where sellers can post images, information as well as launch or advertise products and services
Benefit and Advantage
2-way interaction: texting and calling to 100% of customers
Build diverse content and reach 100% of interested people
Increase sales and organic customer acquisition
Features of Zalo OA
Broadcast - Media and content solutions
Message - 1:1 customer care interaction solution
Voice calling - Solution for direct communication with customers
Chatbot - Solution to automate customer consultation and support
API - Advanced system integration solution